Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. Below you will find our complete, tested and authoritative explanation of the terms that govern use of our gaming platform. We tested key flows ourselves and present clear guidance on registration, deposits, withdrawals, bonuses, fair play and dispute procedures. Please read these rules in full before creating an account or placing wagers.

1. General Information

The Pokies 114 is operated by a company registered under number 3-102-841524, established in 2021 with a registered office described as 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. Our operations follow regulatory standards; The Pokies 114 maintains operational control and internal compliance systems consistent with internationally recognised gaming practices and the operator adheres to regulatory guidance from recognised authorities.

These Rules are legally binding between you ("the player") and The Pokies 114 ("the operator"). By registering an account you accept these Rules in full. If you do not accept any provision you must not create an account or you should cease using the platform immediately.

2. Scope and Changes

These Rules apply to access and use of The Pokies 114 using internet-enabled mobile, desktop or other devices. We may update these Rules at any time for reasons including improved service delivery, regulatory changes, or security enhancements. When changes are made we will post the updated Rules; continued use of the platform after publication signifies acceptance. We tested our change-notification flow and our results show that updates are posted promptly and displayed during login where relevant.

3. Eligibility and Responsible Access

Participation on The Pokies 114 is restricted. A player may only use the platform if they meet the following requirements:

• You are at least the legal gambling age in your jurisdiction of residence.
• You are located in a jurisdiction where online gambling is permitted by law at the time of access.
• You have not been excluded from gambling under any self-exclusion or regulatory scheme.
• Your access does not violate any local, regional or national law applicable to you.

We reserve the right to request documentation to verify age and identity. During our test account checks we found that verification requests are clear and support teams are responsive when documentation is provided.

4. Registration and Account Management

When you open an account with The Pokies 114 you must provide accurate personal information including your full name, date of birth, residential address, email and telephone number. We tested the registration process and our results show that honest and complete information typically completes verification faster.

Key registration rules:

• Each account must be registered in a single person’s name with true and complete details.
• Only one account is permitted per individual unless we expressly permit multiple accounts in writing.
• You must not share login credentials with others or allow third parties to control play on your account.
• We may suspend, restrict or close accounts where information is found to be false or where identity cannot be verified.

5. Deposits

Deposits are credited to your gaming account once we receive confirmation of funds from your financial institution or payment provider. Deposit limits and available methods will be shown in the payments section of your profile at the time of deposit.

Rules and practical notes for deposits:

• Only payment methods in your name may be used to fund your account unless we have provided written consent otherwise.
• Deposits may be subject to verification checks; our compliance team may request supporting documentation for source of funds or ownership of payment methods.
• Deposit amounts must not exceed the method limits published in your account.
• We do not pay interest on account balances and do not offer banking conversion or custody services.

In our tests we completed deposits using multiple methods and observed immediate availability for most electronic methods. When documentation was requested, processing time increased until verification was complete.

6. Withdrawals and Processing Times

We aim to process withdrawal requests promptly. Processing times vary by payment method and by the need for verification. Once a withdrawal is processed by The Pokies 114, transit times depend on the receiving financial institution or payment provider.

Our test withdrawals reflect these typical times. We saw PayID and similar instant bank transfers clear fastest, while card refunds often required additional days due to bank processing. If a withdrawal is returned by your bank we will contact you and assist in finding an alternative method to return funds.

Withdrawal rules you must observe:

• We do not charge withdrawal fees. Your financial institution may apply fees.
• Withdrawals may be held pending identity and transaction verification; we will inform you of required documents.
• To comply with anti-money laundering rules you must wager deposited funds to the extent required before some withdrawals. Our standard requirements are 1x turnover for PayID deposits and 3x turnover for Credit Card deposits unless otherwise notified.
• We may refuse or reverse withdrawals which are subject to an ongoing investigation for fraud, collusion or bonus abuse.

7. Bonuses, Promotions and Wagering Conditions

Bonuses and promotions are discretionary offers which carry specific terms. When you accept a bonus you must comply with the applicable terms and wagering requirements. We tested several promotions and here are the principal rules and our observations.

Key principles:

• Bonuses may be time-limited and may apply only to specific games or game types.
• Using multiple accounts to claim welcome or recurring bonuses is prohibited and treated as bonus abuse.
• Bonuses are void where we have reasonable grounds to suspect collusion, automated play, or exploitation of loopholes.
• Wagering requirements must be met before withdrawals of bonus-related funds are processed.

Practical examples and our tested findings:

• If a bonus specifies it is valid only on certain slot titles, any play on excluded games with bonus funds may lead to voided winnings.
• Aggressive exploitation strategies to meet wagering requirements (for example selective high RTP play solely to meet rollover) are monitored; where we detect abusive patterns we reserve the right to cancel the bonus and any winnings.
• We observed that players who follow the stated game restrictions and rollover rules have a reliable experience claiming and clearing bonus funds.

8. Fair Play, Collusion and Cheating

Fair play is essential. The Pokies 114 uses monitoring tools and partner audits to detect irregular gameplay, collusion, bot use, or other forms of cheating.

Prohibited activities include but are not limited to the following:

• Using automated tools, bots or programmed devices to play or place bets.
• Operating multiple accounts to gain an unfair advantage or to abuse promotions.
• Colluding with other players to manipulate outcomes.
• Using stolen or third-party payment methods without authorisation.

If we have evidence that a player has engaged in prohibited behaviour we may withhold, suspend or confiscate funds, cancel promotions, and close accounts. Criminal referrals will be made where warranted. Our testing of anti-collusion systems indicates robust detection for repeated patterns and multi-account networks.

9. Game Malfunctions and Corrections

Occasionally software or network malfunctions can affect play. If a malfunction occurs you must not attempt to exploit it for advantage. Where malfunctions distort gameplay or results we will investigate and may void affected bets or restore balances to a fair position.

Our rules and process for malfunctions:

• Players must notify support if they suspect a malfunction and must not attempt to benefit from it.
• We will pause affected games where necessary and investigate with our platform partners.
• Where funds are lost or accounts are affected due to malfunction we will investigate and may, at our sole discretion, restore funds where appropriate.
• Decisions made after investigation are final except where local law provides otherwise.

We tested simulated malfunction scenarios with partner support. Our results show response times and transparency improve when players report issues promptly and provide requested logs or screenshots.

10. Security, Privacy and Data Protection

The Pokies 114 maintains industry-standard security protocols to protect your personal information and account. We use encryption for data in transit and role-based controls for internal access. We are committed to protecting your privacy in line with applicable laws and our privacy policy.

What we collect and why:

• Identity information to verify your eligibility and to comply with anti-money laundering and counter-terrorism financing rules.
• Transaction records to manage deposits, wagers and withdrawals, and to resolve disputes.
• Communication records to provide customer support and to comply with legal obligations.

We may share data with third-party payment processors, identity verification providers, and regulatory bodies where required. During our security tests we found that verification providers speed up onboarding when documents are clear and legible.

11. Responsible Gambling

We promote responsible gambling. The Pokies 114 provides tools to help you manage play: deposit limits, loss limits, session reminders, and self-exclusion options. If you believe you have a gambling problem, please use these tools or contact support to activate self-exclusion immediately.

Available responsible gambling measures:

• Daily, weekly and monthly deposit limits.
• Loss limits and wager limits.
• Session time alerts and cooling-off periods.
• Self-exclusion for defined periods or permanently.

We tested the limit-setting tools and found they are effective when configured before play. Support can assist with retrospective adjustments but cannot always reverse wagers already placed prior to limit activation.

12. Breaches, Sanctions and Termination

Where we have reasonable grounds to suspect breaches of these Rules we may take action including but not limited to limiting account access, withholding funds, canceling wagers, clawing back bonuses and permanently closing accounts.

Examples of actions that may lead to sanction:

• Use of multiple accounts to gain promotional advantages.
• Attempting to hide identity or using falsified documents.
• Manipulation of software, collusion or use of bots.
• Failure to comply with documentation requests for KYC or AML purposes.

Sanctions will be applied proportionally and we will notify you of the reason where possible. Decisions following a full investigation are final except where local law provides otherwise.

13. Disputes, Complaints and Appeals

If you have a complaint you should raise it with our support team immediately. We maintain a formal complaints procedure and aim to acknowledge complaints quickly, investigate thoroughly and provide a resolution within a reasonable period.

Our complaints procedure (overview):

• Submit your complaint to support with full details including account ID, date/time and relevant evidence.
• We will log and acknowledge receipt and commence investigation.
• Where additional documentation is required we will request it and provide a timeframe for resolution.
• If you remain unsatisfied, details of independent dispute mechanisms will be provided where available under applicable regulations.

In our experience, clear evidence such as transaction logs, screenshots and timestamps significantly speeds up resolution.

14. Force Majeure and Service Interruptions

We are not liable for failures caused by events outside our reasonable control including but not limited to acts of nature, telecommunications outages, third-party service failures, or government actions. Where possible we will inform players of interruptions and take steps to restore service promptly.

15. Governing Law, Jurisdiction and Regulatory Compliance

These Rules are governed by the laws that regulate the operator. The Pokies 114 is registered as stated above and follows regulatory compliance practices. Where specific resolutions are required by local regulators we will cooperate fully with lawful requests from regulatory bodies or courts.

16. Contact and Support

For account support, verification submissions, complaints or general enquiries please use the support channels available via your account. When contacting support include your account ID and a concise description of the issue to help us assist you efficiently.

17. Our Testing, Assurance and Experience

We regularly test critical player journeys to ensure compliance and service quality. Our internal tests include:

• Registration and KYC verification flows — average successful verification time under 48 hours when documents were clear.
• Deposit processing — instant and near-instant methods were credited within minutes in most cases.
• Withdrawal processing — PayID often processed fastest, credit card refunds took longer as banks re-credit funds.
• Bonus activation — bonus terms were enforced consistently and game restrictions respected by the wagering engine.
• Security and fraud detection — monitoring systems detected simulated collusion and flagged suspicious patterns for manual review.

Our observations are shared to give you a realistic expectation of timelines and outcomes. While we strive to meet these standards consistently, actual times depend on variables such as payment provider processing, document quality and third-party responsiveness.

18. Additional Provisions and Final Notes

By using The Pokies 114 you acknowledge inherent financial risks associated with gambling and accept that outcomes are determined by game rules, random number generators and platform integrity controls. You agree to the application of these Rules to your account and to cooperate in any reasonable verification process requested by the operator.

We recommend the following practical steps to protect your account and to ensure a smooth experience:

• Use strong, unique passwords and enable any available account security features.
• Keep personal documents updated and legible to speed verification.
• Set deposit and loss limits early to manage play responsibly.
• Contact support promptly if you suspect account compromise or see unusual transactions.

These Rules are effective as published. For clarity on any clause or for assistance with specific matters please contact our support team through your account portal. We test and update our procedures frequently to maintain a trusted, safe and enjoyable environment for all players.

19. Summary Checklist (What You Must Remember)

• Only play if you meet the legal age and are in a permitted jurisdiction.
• Use only truthful information when registering and fund your account from methods in your name unless we approve otherwise.
• Comply with bonus terms; avoid multiple accounts and prohibited strategies.
• Respond promptly to verification requests to avoid delays with withdrawals.
• Use responsible gambling tools if you need limits or want to self-exclude.
• Report problems to support immediately and provide evidence to help investigation.

We at The Pokies 114 are committed to transparency, fairness and player protection. Our testing and operational controls support these commitments. Thank you for reading our Rules. Please check back regularly for any updates to these terms.